Oct 7, 11:54 AM IST — investigating: Automated detection: this service is not responding. Status updates will appear here as they are known.

Oct 7, 12:46 PM IST — resolved: Automated recovery confirmed: the service has been healthy for several consecutive checks.

Oct 7, 11:51 AM IST — investigating: Automated detection: this service is not responding. Status updates will appear here as they are known.

Oct 7, 11:54 AM IST — resolved: False alarm: www.knowledgegate.ai is up and loading normally. Our independent checks outside the status monitor stay at 100%. The monitor's internal check path is stalling; a fix to the monitor is being deployed. No visitor impact.

Oct 7, 11:40 AM IST — investigating: Automated detection: this service is not responding. Status updates will appear here as they are known.

Oct 7, 11:51 AM IST — resolved: False alarm (repeat of the earlier notice). www.knowledgegate.ai is available and loading normally for visitors; our independent checks outside the status monitor stay at 100%. The status monitor's own check path inside Cloudflare is stalling, and we are fixing the monitor. No visitor impact.

Oct 7, 11:36 AM IST — investigating: Automated detection: this service is not responding. Status updates will appear here as they are known.

Oct 7, 11:40 AM IST — resolved: False alarm. www.knowledgegate.ai was available throughout: it loaded normally from multiple independent locations and our in-cluster checks stayed at 100%. Only the status monitor's own check path inside Cloudflare timed out. No visitors were affected; we are correcting the uptime record.

Oct 4, 12:48 PM IST — identified: Since about 12:25 IST, most course videos are not starting: the video protection (licence) service we rely on is failing. Our website, app and tests are working normally. We have escalated with the provider and are monitoring closely. We will update here.

Oct 4, 12:58 PM IST — identified: Update 13:05 IST: video playback is still unavailable; the licence service our videos depend on is not responding. The provider has acknowledged the issue and is investigating. Practice questions, tests, notes and live classes are unaffected. Next update in about 15 minutes.

Oct 4, 12:58 PM IST — identified: Correction to the last update: recordings of past live classes are also videos and are affected too. Practice questions, tests and notes are unaffected.

Oct 4, 1:08 PM IST — resolved: Resolved 13:08 IST: video playback is working again. The licence service our videos depend on recovered and new video starts are succeeding. Total disruption: about 12:25 to 13:07 IST. If a video still does not start, refresh the page.

Sep 29, 12:50 AM IST — investigating: Automated detection: this service is not responding. Status updates will appear here as they are known.

Sep 29, 12:53 AM IST — monitoring: Correction: beta.knowledgegate.ai stayed reachable. Fetches from outside Cloudflare returned the page in about 0.35 s throughout, and beta traffic was normal. Our status monitor's internal probe path, a Cloudflare worker-to-worker request, stalled; this is a known monitor issue, not a site outage. Visitors were unaffected. This incident closes automatically once the monitor path recovers.

Sep 29, 12:53 AM IST — monitoring: Update, retracting our previous note. The beta UI (beta.knowledgegate.ai) WAS briefly unavailable, about 19:19-19:22 UTC: page loads timed out from several vantage points, including our own checks. It has been serving normally since about 19:22 UTC. The production site (www.knowledgegate.ai) and the beta API were not affected. We are investigating the cause and monitoring.

Sep 29, 1:01 AM IST — identified: Beta only: since about 19:19 UTC, roughly one in three beta page loads has intermittently timed out. It lines up with a slowdown in the beta site's edge cache layer, and with Cloudflare's currently reported Asia-Pacific network performance degradation. The production site (www.knowledgegate.ai) is not affected. We are monitoring and will update.

Sep 29, 7:22 AM IST — resolved: Automated recovery confirmed: the service has been healthy for several consecutive checks.

Sep 29, 7:31 AM IST — monitoring: Beta only: page loads have succeeded consistently since about 01:51 UTC. Cloudflare still lists its Asia-Pacific network issue as open, so we are keeping this incident open under monitoring. The production site (www.knowledgegate.ai) was not affected.

Sep 29, 7:33 AM IST — resolved: Automated recovery confirmed: the service has been healthy for several consecutive checks.

Visitors saw a short slowdown 19:05-19:11 IST (about 2% of page requests stalled); the site served normally before and after. The longer 'down' reading is our checker's own path inside Cloudflare stalling, not visitors.

Sep 24, 7:06 PM IST — investigating: Automated detection: this service is not responding. Status updates will appear here as they are known.

Sep 24, 7:16 PM IST — monitoring: The website is up and serving normally: about 5,000 page requests every 5 minutes with 0 errors, and pages load in under half a second from outside. Between 19:05 and 19:11 IST about 2% of page requests stalled; that window is recorded here as degraded performance. Our status checker runs inside Cloudflare and its request path is still stalling, which is why this component still reads 'down'; it will close automatically once the checker recovers. We are monitoring.

Sep 24, 7:23 PM IST — resolved: Automated recovery confirmed: the service has been healthy for several consecutive checks.

Monitoring-only failure, visitors unaffected. Our probe's Cloudflare Worker-to-Worker path stalled (135 of 146 probe requests closed at the edge), while real visitors got 2,977 of 2,987 home-page loads with HTTP 200 (TTFB p50 398 ms, p95 1.4 s, same as the day before), 1 server error in 356,657 requests, and the backend served 268,725 requests with 0 errors.

Sep 22, 6:14 PM IST — investigating: Automated detection: this service is not responding. Status updates will appear here as they are known.

Sep 22, 6:19 PM IST — monitoring: Update 12:49Z UTC: www.knowledgegate.ai is serving normally — the site's edge worker is handling ~1,000 requests/min with zero errors and sub-second response times, and external checks return the page in under 0.5 s. The 'unavailable' signal comes from this status page's own probe path, which is timing out on its way to www; we are investigating the probe, not the site. No user impact identified.

Sep 22, 7:19 PM IST — resolved: Automated recovery confirmed: the service has been healthy for several consecutive checks.

Sep 24, 3:10 PM IST — resolved: Visitor-impact review: Monitoring-only failure, visitors unaffected. Our probe's Cloudflare Worker-to-Worker path stalled (135 of 146 probe requests closed at the edge), while real visitors got 2,977 of 2,987 home-page loads with HTTP 200 (TTFB p50 398 ms, p95 1.4 s, same as the day before), 1 server error in 356,657 requests, and the backend served 268,725 requests with 0 errors. Evidence: tech/ops/status-incident-review-2026-09-24.md (KnowledgeGate on-call review).